|
Date |
Context |
Comment |
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26 Apr 2013 |
In leading audit readiness preparations, I tracked progress on a full refresh and approval cycle across 50+ process manuals, to ensure on-time completion. I set a challenging schedule for the team and held 15-minute tracker calls every second day to ensure the team met the exacting deadline. |
"Brad, you are my hero ... thanks again." Monika Fraczak Head of Vendor Management, Wholesale Cards EMEA |
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12 Apr 2013 |
Displayed tenacity in following up appropriate treatment of historic voice recordings in relation to audit prep work. |
"This is good Brad
And I'm especially pleased to see the tech call on the voice items is being now handled in a structured way." Arati Kurien Head of Wholesale Cards Operations & Service, EMEA |
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12 Apr 2013 |
Championed and project managed the rollout of new self-audit methodology, which went on to became the international standard. |
"Thanks for your efforts so far, Brad. Your dedication and success for the EMEA piece as the 'pioneer' for our business is impressive and appreciated." Stephen Fry Head of Risk & Controls, Wholesale Cards International "...a special thanks to Brad and Hanna. Well done on putting this together for Q1 it received good feedback at the submission meeting last week." Arati Kurien Head of Wholesale Cards Operations & Service, EMEA |
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05 Apr 2013 |
Contributed to technology infrastructure project as project management consultant. Received positive feedback for being a strong customer acting on behalf of the Transaction Services business. |
"Monil, this is certainly excellent feedback and thank you for sharing this. Its this kind of partnership that drives the right results for the bank and its great to see this in action across CTI and Operations. Well done Brad" Arati Kurien Head of Wholesale Cards Operations & Service, EMEA "Hi Arati, As you may know, I have recently formally closed the SMOTs CTI project - a project I have been acting as PM for the past 8 months. During the course of the project, I have been working closely with Brad Peyton on numerous project tasks and I would like to take this opportunity to express my thanks and gratitude for his commitment and generous efforts. His attention to detail and finesse whilst overlooking project deliverables from a CTS angle has provided a strong foundation in ensuring CTI execute and deliver the project smoothly. When first assigned this project, I was recommended to communicate with Brad as my first point of contact. I quickly came to recognise Brad's professional and prompt approach to overcome project obstacles and ironing out finer details. For a large scale project of this kind, one that is prone to various setbacks and complexities, Brad's forward thinking mind set was a valuable attribute brought to the project. On a personal note, I very much appreciated his consistent knowledge sharing during team calls; drawing upon his PM experiences has been invaluable throughout the project and for my personal PM development. It has been a pleasure working with him and hopefully our paths will cross in the future. Once again, many thanks." Monil Parmar Project Manager, Technology Infrastructure |
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22 Mar 2013 |
Headed audit preparations for Wholesale Cards involving entitlement sweeps, vendor governance, and process manual updates. |
"Thanks Brad, ... your doing an excellent job on co-ordinating and driving our preparation - thank you!" Colin Campbell Head of EMEA Prepaid Cards Operations |
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12 Mar 2013 |
Supplied constructive feedback for our new incident manager in EMEA Technology. |
"Brad, thank you for talking the time to provide such glowing feedback." Matthew Williamson Head of Wholesale Cards Technology EMEA |
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31 Jan 2013 |
Following completion of a one year secondment role I had created, we completed formal handover for the role of 'Continuity of Business Deputy' and 'Business Recovery Coordinator - Local Liaison (London)'. |
"As for 01 February 2013 I will be the Wholesale Cards Business Recovery liaison. This is a role that I now take over from Brad Peyton and I would like to thank him for assisting so effectively in 2012 and for helping me to understand my new role." Christa Vermeulen Customer Account Specialist, Commercial Cards EMEA |
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01 Dec 2012 |
Lead the rollout of a new self-audit methodology for Wholesale Cards, including front-to-back Product through Operations coverage. |
"Thank you award on behalf of the Wholesale cards team for doing an excellent job on the project management across the various stakeholders involved and keeping us all on track within Wholesale cards to deliver a gold copy for the EMEA cards business." Arati Kurien Head of Wholesale Cards Operations & Service, EMEA |
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07 Nov 2012 |
Gathered video conference information initially for myself and then formatted and circulated these details to the management team (and later, to the entire team) for their reference and future use. |
"The help you've given is greater than the last few meeting booking discussions that I've had. I appreciate it. It'd be worth sharing your learning with the team - it should save much re-work and wasted admin!!" Andrew Williamson Director, Head of Wholesale Cards Operations International "You read my mind." Gys Verwey AVP, Commercial Cards Operations, EMEA |
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20 Nov 2012 |
Assisted MIS team to complete changes to daily MIS report and clearly agree start date and scope of change. |
"This is good for us as well, thanks to all for the support." Peter Kershaw Data Analyst, Commercial and Prepaid Cards |
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19 Nov 2012 |
Outlined how to subscribe to the executive monitoring alerts system, for the benefit of the management team. |
"Thanks Brad. I have subscribed to it." Senthil S Head of Authorisations, Fraud, & Disputes, Wholesale Cards Operations EMEA |
|
16 Nov 2012 |
Constructed a mobility fair flyer involving card graphics, details of open roles, and an outline of the organisation to attract new talent. |
"Brad, Hannu - particular thanks to you two. The Cards Fact Sheet looked (and looks) great - eye-catching and professional, and you did a good job at the table. Thanks for helping and representing the team and our business. Well done gentlemen!" Andrew Williamson Director, Head of Wholesale Cards Operations International "I would like to echo Andrew's compliment. Well prepared, well run, well presented! Top job! Thanks!" Rob De Ridder Managing Director, Head of Transaction Services, EMEA "This looks very good to me, thank you for taking the lead on the creative part!" Hannu Lehmusvaara Customer Account Specialist, Commercial Cards EMEA |
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15 Aug 2012 |
Championed and project managed our new self-audit methodology rollout across the full cross-section of the business including product, implementations, sales, customer service, and operations teams. This involved leading several workshops and 1-to-1 unit manager interaction to achieve bottom-up definitions of all crucial process, risks, and controls in the unit. |
"Thanks for working so diligently on this Brad and getting us this far." Steve Robson Head of Wholesale Cards Product EMEA |
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07 Aug 2012 |
Pushed hard to get broken reporting servers fixed on time for an 08:45 AM deliverable for UK gov't. The report was a sensitive go-live deliverable which we managed to produce on time. |
"Thanks Brad! Know can depend on you." Sangeeta Kapur Customer Account Specialist, Prepaid Cards EMEA |
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31 Jul 2012 |
Dealt with a Prepaid Cards issue quickly and lead the resolution. |
"Once again thank you for flagging this earlier in the evening and engaging with the teams necessary to track to resolution. Appreciate your management of this." Arati Kurien Head of Wholesale Cards Operations & Service, EMEA |
|
13 Jul 2012 |
Performed a detailed review of Department of Work & Pensions policies and procedures, producing analysis for downstream teams to impact assess. |
"Brad, many thanks, this is exactly the analysis that was needed!" Constantinos "Dino" Zannetos Project Delivery Lead, SMoTS/DWP Programme |
|
12 Jul 2012 |
Achieved a challenging IVR sign-off for Welsh language support, which involved use of a specifically nominated voice artist, detailed configuration management oversight, and user acceptance testing. |
"Great work!! Congratulations team - another significant milestone achieved." Prerna Lohia Head of Prepaid Cards Customer Service EMEA |
|
10 Jul 2012 |
Modelled the IT service management function in terms of inbound incident calls vs. staff required to support the call volumes in a month-by-month breakdown. |
"Great job so far.... I am glad that internal teams, including product and projects team, agree with the approach we have adopted to build the model and forecast. Thanks again. Lets get cracking with the DWP team now!" Prerna Lohia Head of Prepaid Cards Customer Service EMEA |
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05 Jul 2012 |
Assisted system entitlement management for new agent onboarding. This was made possible by knowing the correct teams to assist; which I catalogue and continually update for my own and team enquiries. |
"Just wanted to thank you for your help today. It was very much appreciated." Wendy Lodder Vendor Fulfilment Manager, Contact Centre, Wholesale Cards EMEA |
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03 Jul 2012 |
Configured the IVR call volume report for the UK government (DWP) to match the original design specification. This took several weeks of coordination with data analysts and direct critical path management to deliver the desired result. |
"Excellent, excellent news. Well done team for pulling this together and sorting out the issues." Arati Kurien Head of Wholesale Cards Operations & Service, EMEA "I echo Arati's comments. Well done team and a special thanks to Brad for all the hard work and attention to detail." Prerna Lohia Head of Prepaid Cards Operations EMEA |
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01 Jul 2012 |
Managed end delivery of SPS IVR including voice recording studio interaction, booking of voice talent, and delivery of IVR reporting. Received a recognition award. |
"Thank you for the excellent job stepping in to manage the DWP SPS IVR readiness and testing." Arati Kurien Head of Wholesale Cards Operations & Service, EMEA Prerna Lohia Head of Prepaid Cards Operations EMEA |
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18 Jun 2012 |
Following on from a planned technology change, lead Customer Service interest and restoration effort following a telephony switch outage during our mid-day servicing peak. |
"Thank you Brad and team for supporting the testing of this change. Much appreciated and supportive of this Tech requirement. I also know that a number of people have flexed and work unsociable hours to help in this work. Please do share my thanks with all involved." Andrew Williamson Director, Head of Wholesale Cards Operations International |
|
01 Jun 2012 |
After hard work on delivering voice packages, shared a comical story with a vendor (Voxeo) which made light of how project manager's interact with work streams. |
"You see: Sometimes it pays off helping people by putting a smile on your face. Invaluable!" Robert Kast Voxeo Engineer (IVR Vendor) |
|
01 Jun 2012 |
Delivered MIS report for IVR, after this was flagged up as a key outstanding deliverable for the UK Government's Department of Work & Pensions (DWP). |
"Nice work!" Andrew Williamson Director, Head of Wholesale Cards Operations International "Very Well done on getting the IVR report for DWP organised with all the various parties involved and the complexity of resolving this is in UAT. Extremely good partnership work here." Arati Kurien SVP, Head of Wholesale Cards Operations & Service, EMEA |
|
01 Jun 2012 |
Interviewed a candidate for a project management role based in Poland on behalf of the hiring manager; the head of EMEA projects. Provided summary of candidate's perceived strengths and development areas. |
"Thanks for your help. This is really a crisp and concise feedback." Venu KR Head of Project Management, Wholesale Cards Operations EMEA |
|
22 May 2012 |
Worked together with MIS team to deliver daily reports for our IVR. |
[Thank you for your engagement on this so far. I'm always a satisfied customer when interacting with you and your team.] "Thank you Brad! I think the same when I work with you. You give concrete instructions about what is needed and the steps to follow." Alberto Lores Freire MIS Team Manager, Barcelona |
|
09 May 2012 |
Stepped in as lead project manager for urgent work with Royal Mail which involved changing our card delivery vendor in the UK in just 6 weeks. |
"Hopefully we get to work together sooner than later as I realyy enjoyed it and learnt a lot." Gys Verwey Operations, Commercial Cards EMEA |
|
30 Apr 2012 |
Positive feedback received on project management leadership, even when we had 3 PMs and 2 Ops team members working together on the delivery. |
"Thanks for everything, I have learnt a few things from you on Project Management, especially Status Reporting and Recognition of individual's effort. Thanks for everything." Paavani Sajja Project Manager, Wholesale Cards Operations EMEA |
|
24 Apr 2012 |
Delivered a solution proposal and detailed cost analysis for an upcoming Prepaid Cards deal requiring a new call centre. |
"Didn't get a chance earlier to thank you for the super spreadsheets and the detailed explanation provided this morning to Kit on call centre set up costs. Great work!" Prerna Lohia Head of Prepaid Cards Customer Service EMEA |
|
03 Apr 2012 |
Produced a detailed outline of requirements for continuity of business response readiness for our department, as part of a seconded role for COB readiness planning. |
"Brad, great work with Mark this morning. Your thoroughness will ensure that our COB plans, COB Trac, Call Trees, etc. are spot on." Nick Shearman Head of Risk & Controls, Wholesale Cards EMEA |
|
02 Apr 2012 |
Put regional lead in touch with global resource and translated request to set up a workflow for them on a system which was new to them, but old to the organisation. |
"OK great. Hopwfully we will finally progress now (after several days standing at the same place) with a significant help of you :)" Peter Cernicky Slovakia Operations Manager, Commercial Cards |
|
21 Mar 2012 |
Helped 3rd party data analyst gain database access for a process which was not well documented. Dealing with a few subject matter experts directly helped this external user clear their access trouble. |
"Now looking good! Thanks for all your help" Peter Kershaw Data Analyst, Commercial & Prepaid Cards |
|
28 Feb 2012 |
Spent one hour giving a tutorial for "What is project management?" to summer intern. |
"Thank you for taking the time out of your busy schedule to talk to me Brad. It was an extremely interesting and useful insight into project management and something that I think I could be quite good at ... if I ever have any questions, I will be sure to get in touch with you, someone who is clearly an expert in the field!" Prina Haria Summer Intern, Wholesale Cards Operations EMEA |
|
23 Feb 2012 |
Positive go-live message to stakeholder group to announce Royal Mail project milestone. This covered the switchover of UK card deliveries from DHL courier services to Royal Mail. |
"My compliments as well. Especially the speed of execution is great. Keep going strong!" Rob De Ridder Managing Director, Head of Transaction Services, EMEA "Well done team on executing this very well." Manish Kohli Managing Director, Head of Wholesale Cards EMEA "Well done team. This is great recognition. Congratulations! More to come with the Phase 2 countries, I know, but this is an important milestone and the reengineering achieved for the business is already material." Andrew Williamson Director, Head of Wholesale Card Operations EMEA |
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03 Feb 2012 |
Ran head of projects through how I manage my individual work slate to give an idea how overall team management could be structured to focus upon the 'right projects' and not overburden his team. |
"Thanks Brad. It was good speaking to you and sharing view on project management activities. This definitely helps me." Venu KR Head of Project Management, Wholesale Cards Operations EMEA |
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03 Feb 2012 |
Proactively assisted global project manager by taking down actions and supplying a comprehensive log following our regional integration kick-off call, to ensure all critical items were minuted for onward tracking.
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"Brad: This is GREAT help and I appreciate it a lot, thank you very much." Gerardo Sánchez-Castellanos Project Manager, Wholesale Cards Operations LATAM |
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19 Jan 2012 |
Following a series of continuity of business interviews with our staff (64 total), outlined corrective action plans and circulated how to's for getting ready for a COB event, including how to set up remote access. Provided a hard copy of the plan with team contact details for our management team to take home.
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"Excellent piece of work Brad, well done. You will have helped the team a lot and got us to a better readiness position. Thanks for your effort on this." Andrew Williamson Head of Wholesale Card Operations, EMEA "Great work Brad, Thanks for the support" Nick Shearman Head of Risk & Controls, Wholesale Cards EMEA "I'm fine with this Brad, ... clear and concise! Great work." Fahim Islam Colleague, Wholesale Cards Operations, EMEA |
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19 Jan 2012 |
Worked to resolve a high severity outage affecting commercial card credit limit changes by coordinating and ensuring the correct teams received the information needed to debug and resolve the issue.
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"Thank you for coordinating the communication and work required on behalf of our Ops and service teams and for the updates provided. Thanks & Regards" Arati Kurien Head of Customer Service, Wholesale Cards EMEA |
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17 Jan 2012 |
Leveraged knowledge of internal processes in order to provide a direct path to project initiation for a new database setup requirement with a tight timeline.
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"Thanks, Brad, this is very helpful! Appreciate. Regards, Tamás" Tamas Hofer Manager, Transaction Services Operations, EMEA |
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16 Jan 2012 |
HR management system year end feedback summary for 2011.
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"Brad through the course of 2011 and my interactions with him first during Project 9 and then with his transition into his new role within the Cards Customer service team has delivered a very strong performance. Brad is committed and dedicated to every task and project he takes on and ensures it receives all the necessary attention and analysis starting from prioritising his project work slate to reviewing all aspects of benefits or risks of various approaches on the projects. He has established a high level of credibility with the business both with Project 9 and in a very short timeframe since he stepped into his new role as Service Project manager for Infrastructure and business expansion projects. Brads style of working, structure and mode of interaction with teams and individuals are all key strengths. He is focussed on his personal development and eager to learn and understand the various aspects of the business. He is very good at asking questions to ensure there is clarity where required so he is clear on expectations and these are then managed as appropriate. Particularly impressive has been his sleeves rolled up approach to clean up and structure the Pega to Stars migration project, requirements, deliverables, stakeholder engagement with various teams across the globe and clear direction and leadership to ensure EMEA requirements are clearly articulated for the global team and in highlighting the risks and bringing together material for senior alignment. Having Brad join the Cards Service team has been a great positive and I've very pleased to see the progress Brad has made in a short time to step fully into his new role and take charge of the delivery. He has a lot of potential and the ability to handle greater responsibilities as seen with his move from AVP to VP grade in 2011 and his success in the interview process for the service project role. He is a great asset to the team and I look forward to working with Brad in 2012." Arati Kurien Head of Customer Service, Wholesale Cards EMEA |
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16 Jan 2012 |
Positive feedback on reflection of new Customer Service management team role, Project Manager (Service Infrastructure).
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"Brad has made a very strong start in his New Year, getting acquainted with the business, the various stakeholders involved and diving straight into the details of some of the key goals that we need to deliver for the customer service function. His structured approach as well as involvement in the detailed aspects of the implementation have been a key reason for his success in his previous role. This is something Brad has brought into his new role as well and familiarity with the cards business and our existing infrastructure have made a good starting point and established continuity for Brad.
His interaction with his peers, the wider team as well as partner organisations such as Sykes and TCS, regional teams on projects such as pega have been noteworthy. Strong Communication, visibility to all relevant stakeholders on status of his projects and structured management of tasks and actions have been particular strong points and I have been impressed with Brad's execution in these areas. His interactions as previously stated with the wider business and senior stakeholders such as the business head for cards and work he presented on the cost benefit analysis for various service models and infrastructure expansion plans were very well presented and have in a short space of time gained him credibility with this senior audience." Arati Kurien Head of Customer Service, Wholesale Cards EMEA |
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10 Jan 2012 |
Spent time ensuring our team's continuity of business plans were updated. I verified our remote access strategy through a series of one-to-one reviews and produced a gap closure plan. |
"Thanks for your help Brad - really good to find someone who is owning this and taking an interest. Graham Parker-Gore Customer Account Specialist Manager, Commercial Cards EMEA |
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01 Dec 2011 |
Coordinated and lead a vendor efficiencies programme kick-off meeting to look at driving down customer service expenses. |
"...well done! Impressive meeting management!" Cristina Bizzi Procurement Manager, EMEA |
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22 Nov 2011 |
Pro-active and timely resolution of a sensitive customer service agent skilling issue which was impacting service levels by leveraging technical support contacts. |
"And thousand thanks to you of course for getting this resolved!!!" Thorsten Manz Account Manager, Front Office Contact Centre, Commercial Cards EMEA |
|
Date |
Context |
Comment |
|
04 Aug 2011 |
Worked closely with technology infrastructure teams to put in new network connectivity to NYSE, LSE, and ICE. |
"I would like to thank Brad Peyton for his efforts over the last few years to help coordinate the complex delivery of London Stock Exchange, New York Stock Exchange and the Intercontinental post trade connectivity for GDOS on time and to budget. This was only possible because of his in depth knowledge of the processes involved, his personal relationships with all parties involved and sheer hard work. Brad is a truly outstanding professional and I which him success in his new role." Joe Delshadian Application Development Senior Programmer, Exchange Traded Derivatives, EMEA |
|
18 Jul 2011 |
Formal closure for a sensitive call centre outsourcing project. |
"Brad, All, On behalf of the business I would also like to extend my thanks and appreciation. A very well structured and executed project, well managed over an extended period. This strategic initiative has enabled the Wholesale Cards business to significantly reduce operating cost, create a more flexible service model for our clients and customers, and has built a scaleable platform for future growth. Thank you and congratulations on a job very well done!" Colin Campbell Head of Prepaid Cards Operations, EMEA |
|
11 Jun 2011 |
Mid-year feedback on technology infrastructure project management role, covering Q1-2 2011. |
"Brad has continued his strong performance from last year into this and has managed his portfolio of projects well." "Brad has a range of strengths, he instills the customer with confidence that he understands the projects requirements and is in control of the delivery. He pays specific attention to detail on his projects and is organised and structured in his approach to work. Over the first part of this year one of his main achievements from my perspective is the way he mitigated a risk on the Aegon SLI connectivity project. Brad highlighted the risk then reviewed a range of different options to resolve it and presented them to senior management and myself in a clear way to enable a swift decision to be made. Unfortunately for me, Brad has been successful in his application for a Project Management role in GTS Wholesale Cards and will transition away from Client Service Delivery in August. I wish Brad luck in his new role but am confident that with the application of his experience, skills and techniques he will make a success of his new opportunity." Kevin Baker Technology Infrastructure Programme Manager, EMEA |
|
01 Apr 2011 |
Put together a guiding memo regarding information security and the established white list access approval process. |
"Brad, this is a great note, well put! Thanks for the advice." Fahim Islam GTS Wholesale Cards, EMEA |
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30 Mar 2011 |
Passed around a black box workflow diagram to display how our reporting automation would work and to aid clarity on present issues. |
"Thank you for this. This is really clear and Chris and yourself have really helped us big time on this one. We do owe you a massive thank you here." Arati Kurien Head of Wholesale Cards Customer Service, EMEA |
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22 Mar 2011 |
Provided Microsoft Project advice and helped diagram network bandwidth utilisation in Excel. |
"You are one of nature's natural coaches..." John Masters GTS Technology, EMEA |
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21 Mar 2011 |
Finished a white list change to lock down third party agents to the correct set of approved Internet and intranet sites. End-to-end, this took the team 4 months to complete. |
"Thank you for your persistent effort in coordinating the efforts of various teams and addressing the resolving the challenges in enabling us complete the PAC file change." Hema Iyengar GTS Programme Manager, EMEA |
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18 Mar 2011 |
Coordinated the set up for a pilot feed for MIS reporting between companies to show how our desired end state would work. |
"Owe you a massive favour - cant thank you enough for this. Sorry was on phone when you called. Have a great weekend." Matt Clare Commercial Cards Customer Service Manager, EMEA "Great job again Brad for sorting this one out." Jeff Saldanha Senior Technology Steering Committee Member, EMEA |
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11 Mar 2011 |
Established application connectivity for a new third party application. This required sensitive firewall and Citrix server configuration changes. |
"And i pressed the send button too quickly in my excitement.... Thanks to all of you who worked on getting this demonstrated, approved and up and running for the teams." Arati Kurien Head of Wholesale Cards Customer Service, EMEA |
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23 Feb 2011 |
Managed a series of crucial business connectivity projects to link to the following financial exchanges: ICE, NYSE, LSE, and LCH. |
"Brad - I have to say, you and the rest of the team certainly make working on these projects very enjoyable - despite the organizational challenges we face on occasions." Paul Mallett Network Engineer, EMEA |
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21 Feb 2011 |
Promoted to Assistant Vice President (AVP), C12. |
"Congratulations - Well deserved." Matt Ross Network Engineering Manager, EMEA |
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18 Feb 2011 |
Negotiated with Verizon to complete circuit provisioning in time to meet project objectives, despite severe weather-related delays. |
"Great job Brad. I know you worked pretty hard on this." Jeff Saldanha Senior Technology Steering Committee Member (Call Centre Outsourcing Project), EMEA |
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10 Jan 2011 |
Hosted a public project management exam preparation website for PMI certifications including CAPM & PMP. |
"Hi Brad, thanks for taking the time to write back. The exam went well, passed on first attempt (but should've studied the process ITTOs in more detail). I can't remember how I found your site specificially, I spent about five months preparing and I went through a lot of material online and offline. Thanks again for keeping up your site! It was very helpful to me." Andy Bruce PMI Exam Taker, EMEA |
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17 Dec 2010 |
Rated 1 out of 5 at year end appraisal. "Exceptional" - This rating describes performance that consistently sets new standards and is truly exemplary. |
"Brad has been working for me since late July this year and I have been impressed with his contribution to the ITTSP department. He is managing his current workslate of projects well and is a strong project manager on these. Brad is self sufficient in his project management and only occasionally escalates issues to me for assistance in resolution. He is customer focused and has the customer requirements and needs at the forefront when working with the many CTI and CATE streams in delivering projects. In his time working for me Brad has been very committed and worked a number of weekends in support of project change and migration activity. This is appreciated and because of his efforts these activities have been successful. When working on projects, Brad through his communication skills provides the customer with confidence that their requirements will be delivered. Brad spends time to fully understand the customer requirements as well as technologies involved and any issues that arise and can describe and discuss them with confidence. I personally like the way he uses diagrams or trackers to break down the scope and detail of projects into something that is easily understandable." Kevin Baker Technology Infrastructure Programme Manager, EMEA |
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20 Nov 2010 |
Finished multiple business-to-business connectivity network changes and coordinated testers to reach full sign-off for a new connection to the London Stock Exchange. |
"All, thanks to everyone involved in the testing today, I know it has been a lot of effort and it is much appreciated. A special thanks to Brad and Taiwo who have worked so hard to organize the work for today and get it implemented. Well done and thanks!" John McAuley GDOS Project Leader for ETD Technology, EMEA |
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27 Oct 2010 |
Listed here is anonymous 360-degree feedback received as part of an "Individual Leadership" course which focused upon the Emotional and Social Competency Inventory tool. A poll was taken of a cross-section of peers, project team members, customers, and project sponsors. The verbatim feedback listed relates directly to my project performance in 2010. |
"Brad is a driven individual with a clear plan in his head of where he wants to go. He has good cultural awareness and understands how to vary his approach to get what he needs done. Technically he is organised and structured and gets the concept and practicalities of "critical path" in how he approaches projects. He is one of the PMs you hope you get assigned when undertaking a project." ( Anonymous ) Project Stakeholder, EMEA "Keen attention to details, dedication, effective people skills, and a positive and friendly attitude are Brad's key strengths. Working in a large multicultural corporate and consistently delivering projects to successful completion requires all of the above attributes and Brad does a fantastic job on a daily basis." ( Anonymous ) Project Team Member, EMEA "Brad consistently demonstrates a high level of professionalism and commitment to the project work that he has been supporting for Cards. He is a trusted and core member of the team. He portrays notable balance in the way he interacts with the team, always presenting a rational and structured argument and case for particular courses of action. He is affable and contributes positively to team dynamics. He utilises his subject matter knowledge well, and simplifies conversations in order for people without technical expertise to understand key points and decision requirements. Keep going Brad, you're doing a great job." ( Anonymous ) Customer, EMEA |
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04-07 Sep 2010 |
Managed the technology component of a business go-live for the migration of front office GTS staff to a new third party call centre. |
"Good news on this Brad, well done and thanks for the hard work and committment to getting this completed." Kevin Baker Technology Infrastructure Programme Manager, EMEA "Brad - never really got time and a chance to drop a quick note on Saturday. With all the emails going around - thanks you's and congratulation's - mine will be one of the hundreds you will receive. I want to thank you personally for all your efforts. Without your help and support, this would not have been possible. It has been an absolute pleasure working with you. Looking forward to working with you on Phase 2 now. Thanks again." Prerna Lohia GTS Prepaid Cards Operations, EMEA "Congratulations to you & rest of the TI team for a fantastic job in successfully completing this challenging project on schedule." Rajesh Raghavan GTS Cards Technology, EMEA |
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04 Sep 2010 |
Prepared a run book to communicate weekend plans and aligned testers in the run up to a set of network changes. By coordinating with the testers throughout the weekend, our project network engineer was able to focus 100% on the job at hand. |
"Thank you to you for your proactive role over the weekend - it really does allow the engineer to focus on the change while all about him is falling apart." Matt Ross Network Engineering Manager, EMEA |
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17 Aug 2010 |
Oversaw the installation of MPLS business-to-business connectivity and successfully completed end-to-end connectivity testing between our data centres and a third party call centre. |
"The weekend's success is very good news and demonstrates what utter perseverance can achieve. Thank you for all your efforts and please pass my thanks on to those with whom you worked." Andrew Williamson Director of GTS Operations, EMEA |
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16 Aug 2010 |
Conducted and regulated the technology go-live for the first wave of front office GTS staff migrations from Spain to Scotland. |
"Thank you for your leadership, support and contribution in enabling us reach this far. Undoubtedly, the team has pulled it hard and well. Look forward to similar partnership and support for the forthcoming milestones." Hema Iyengar GTS Programme Manager, EMEA |
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14 Aug 2010 |
Coordinated a series of three weekends of configuration changes to implement sensitive networking changes to a cluster of shared network edge devices. |
"I'd also like to add my thanks to everyone for all their efforts over the last three weekends and to Brad and Taiwo for all the work they have put into this project, particularly over the last few weeks. It is much appreciated." John McAuley GDOS Project Leader for ETD Technology, EMEA |
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13 Aug 2010 |
Communicated regular status updates of progress against a front office staff migration through an Excel spreadsheet matrix that described key milestones and progress in completing the migration. |
"Brilliant - thanks for pulling this together Brad. I must admit that of the reasons why we still don't have a steering [representative] to represent technology is the comfort on this workstream through your leadership" Hema Iyengar GTS Programme Manager, EMEA |
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06 Aug 2010 |
Explained the actual risks and possible steps for risk mitigation and avoidance to a key player of a project dependent upon an activity I was managing to install several network infrastructure components in an out-of-country data centre. |
"This is extremely helpful. Thank you Brad!" Philip Whaley Egg Data Centre Operations, EMEA |
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23 Jul 2010 |
Authored and circulated a document to clearly outline EMEA region procurement contact information. This was designed for the use of all project & programme managers in the technology infrastructure department. |
"Very clear and helpful Brad - thanks." Sean McShane Technology Infrastructure Programme Manager, EMEA "Thanks very useful doc." Colin Mead Technology Infrastructure Project Manager, EMEA |
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09 Jul 2010 |
Alerted the project sponsor to the imminent departure of my line manager. This posed a risk to our escalation path in the short term. |
"Thank you for the notification. I will make sure to communicate this to the rest of the GTS LatAm team. I am assuming that this event will not have a direct impact to the LatAm expansion project as you have done a great job in managing this project." Wesley Rios GTS Business Project Sponsor, LATAM |
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24 Mar 2010 |
Created an Excel spreadsheet to compare geographies, strengths, and weaknesses of the available solutions for call collection and call centre connectivity. |
"This excel sheet was extremely helpful. Thank you for putting this together." Wesley Rios GTS Business Project Sponsor, LATAM |
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19 Mar 2010 |
Wrote a one-page executive summary of key milestones and project phases for a front office staff migration project. |
"REALLY professional. Impressive." Rick Tabor Voice & Networks Engineering Architect, EMEA |
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18 Mar 2010 |
Completed the European component of a call centre infrastructure project to put the GTS Prepaid Cards business live in the Asia Pacific region. |
"Your efforts are very much appreciated and look forward to the seamless cutovers for other countries." Karl Tsah Infrastructure Project Manager, ASPAC |
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12 Mar 2010 |
Ran a SQL database server migration project through to completion. |
"Thanks for your excellent leadership during the project, which helped us to successfully deliver what turned out to be a fairly complex migration." Stuart Wright GTS Technology Application Owner, EMEA |
